Description

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This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets you capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Finally, this book does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year-long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds over more than two decades. It has been taught and applied by the author and others in many short courses. In short-this book works.

About the Author

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John L. Kmetz is president of Transition Assistance Associates, a consortium of professionals who work in performance improvement and international development. He specializes in workflow process mapping and dynamic modeling, and provides training in these techniques as well as project management. The company has experience with international development from projects in Panama, Bulgaria and Central Europe, and Bosnia and Herzegovina. John is retired from the faculty of the University of Delaware.